Social Responsibility

We believe that social responsibility is a commitment:

  • Commitment to services that are not harmful to the environment
  • Commitment to non-discrimination in employment
  • Commitment to considering the needs of employees
  • Commitment to allocating financial resources to ensure the general well-being accepted by the majority of the population
  • Commitment to not engaging in unethical activities
  • Commitment to the fundamental principles of humanity and accountability to them



In the age of technology and acceleration, traveling by plane is one of the best options to reduce travel time and move more easily between origin and destination. Therefore, before the trip, many questions will arise in the minds of travelers about the stages of traveling by plane, and in this article, we will address all possible questions in this regard.


Ticket purchase

Before traveling, we will make a ticket or book a hotel, and at the time of arrival at the airport, we will have to print the ticket, the photo on your mobile phone or the information sent by the agency.

Notable point

1- When buying tickets for air travel, it is mandatory to buy tickets for adult, child and infant passengers.

Adult passenger: Over 12 years

Child Passenger: 2-12 years

Infant Passenger: Less than 2 years

2- When buying and receiving tickets, pay attention to things such as destination, day and time of departure, first and last name, national ID No and flight terminal.


Flight Documents

it is necessary to carry flight documents such as tickets, valid identification cards (national ID card, birth certificate, passport) and when travelling abroad, according to the laws of each country, required documents in the field of vaccination or hotel reservation, etc.

Your national ID number and that of your companions must be identical to the number on the flight ticket without any puncture.

It is better to keep your identification documents, vaccination card and flight ticket in your handbag or neck compartment designed for the same purpose from the moment of arrival at the airport of departure until the departure at the destination airport.


Time to Attend Airport

Depending on whether the flight is internal or external, the time of arrival at the airport varies. Be present at the airport for domestic flights and three hours before departure time for foreign flights.


Before you arrive at the airport, please be informed of the desired terminal for carrying out the flights.

All domestic flights are from Mehrabad International Airport (terminals 1, 2 and 4) and international flights from Imam Khomeini Airport.

Pilgrimage flights take place at Imam Khomeini Airport from Salam terminal.

Due to the possibility of a conflict between the information contained in the ticket and the reception system, it is best not to delay the arrival time at the airport to the final moments of the check-in so that you have enough time to fix the problem and not interrupt your flight.

The formalities of attendance at the airport include the following steps :


Passing Inspection Gate

The first step of the passenger's pass through the gate is to inspect and place luggage in the security check.

You need to be careful in choosing the items you put in your luggage so that you can easily pass through the checkpoint without any hassle. Having some pharmaceutics, sharp and cutting objects, acidic and oily liquids and even toys that resemble weapons and ... Not allowed.


Get a boarding pass

After passing through the check-in gate, you will enter a hall where there are different reception counters for passenger reception and each one belongs to one of the airlines. According to the bulletin board, you can find the counter number for your flight and refer to the check-in staff at the counter for your flight. Each passenger with valid ID card is required at the time of admission.

You will receive your flight card after you have submitted the required documents and delivered your baggage. The boarding pass includes information such as passenger details, seat number, flight path, etc. Therefore, proper maintenance and carrying it for boarding and in case of delivery of baggage until the end of the trip is necessary to check in the destination.

You should consider the baggage at the time of admission.

Baggage delivery takes place at this stage. In general, we are allowed to carry two types of luggage.


Cargo Delivery

Checked baggage

It is delivered at the reception counter and placed in the aircraft warehouse. These types of baggage must be delivered according to the rules of each airline of weight (as indicated in the ticket), dimensions and appropriate packaging. If each package is heavier than the limit considered by each airline, you should divide it into smaller packages, and if you have overload, according to the airline's rules, go to the sales offices to pay the price and refer to the counter to do the rest of the flight and get a boarding pass.

At the time of delivery of your luggage, make sure to avoid placing valuables (money, gold, documents, etc.), liquids, power bank and any items that the airline considers to be restricted and prohibited. If you have a live animal with you, it is necessary to consider the requirements of the airline (confirmation for acceptance, overload, required documents, proper cage, etc.) for acceptance. If your baggage is delivered to the reception counter, take it with you on the back of the flight card until the end of the journey.

The amount of baggage allowed on international flights and domestic flights

In domestic and foreign travel, the amount of baggage allowed on the plane varies from each airline to the other. Also, the type of flight class (economy, business and first class) plays an important role in this difference.

Some European airlines have a load of less than 30 kg.

Air France, Lufthansa, British Airways, Alitalia, Austrian, Ukraine Air, and KLM Royal Dutch Airlines are among them.

Economy ticket: 30kg baggage allowance (only one suitcase).

Business ticket: 40 kg baggage allowance (up to two suitcases).

First Class Ticket: Baggage allowance of 50 kg (up to two suitcases).

This amount of baggage is changed on flights to the countries of the Americas, which is as follows:

Economy ticket: Two 23kg suitcases (total 46kg).

Business and First-Class Tickets: Two 32 kg suitcases (total 64 kg).

Baggage Allowance for Disabled and Disabled People

Disabled passengers and disabled passengers can also carry a normal wheelchair (without batteries) with any other means they need to move up to 20 kg.

Children and infants are allowed on international flights.

Free Baggage allowance for children under 2 years of age (INF) on internal and external routes is 10kg with a folding carriage and 2kg for children over 30 years old.

Passengers of all flight classes traveling with the baby can take a piece of luggage delivered by the airport to the cabin for the baby. In terms of size, the dimensions of this bag should not exceed 55 × 38 × 20 centimeters. When the concept of a piece of luggage is in consideration, the weight should be less than 23 kg and when the weight is in question the weight of the bag should be less than 10 kg.

Baggage allowance for domestic flights :

Iran Air has stated that the baggage allowance for each passenger is 20 kg and up to 25 kg for domestic travel, although this amount for foreign trips of the company is 50 kilograms.

Mahan Airlines has also stated that the maximum baggage allowance for domestic passenger travel is 20 to 25 kilograms, which is a standard level.

Also, if you plan to buy airfare from the "Me’raj" company, it is better to know that this company, like Mahan and Iran Air, has announced the maximum allowed baggage for its passengers to 20 to 25 kilograms, but for business class passengers this amount has increased to 30 kilograms, which is a significant amount for domestic travel.


Luggage in the cabin

Cabin Baggage


This type of luggage is carried by the passenger into the cabin. Their weight and dimensions vary according to the rules of each airline.

The amount of baggage allowed in the cabin of the aircraft

Baggage allowance – First-class and business-class cabin passengers are allowed to carry 2 cabin size luggage plus a small handbag. Each suitcase should not exceed 55 × 38 × 20 centimeters. Economy Class passengers are allowed to carry one piece of cabin-size luggage plus a small handbag. The dimensions of this luggage should not exceed 55 × 38 × 20 cm and its weight should not exceed 7 kg.

Passing through the passport gate (on foreign flights)

After delivery of the baggage and receiving the flight card, you must pay the duties of leaving the country and present it to the agents located at the gate. You can pay your departure charges before arriving at the airport or through the bank booths located at the airport. In this step, separate gates are intended for foreign and Iranian nationals to avoid wasting time by the panel that is located on top of the gates.


Security Checkpoint Gate Crossing

After receiving the flight card and delivering the baggage and before entering the waiting room for boarding, the security inspection of passengers and their baggage will be carried out again.

This is part of the last steps before the flight. From three quarters to half an hour before the flight, airline and flight gate officials invite passengers to board the flight. You must first find the exit gate and wait for the flight.

For final control before boarding the aircraft, in order to ensure that prohibited items do not enter the aircraft, the final inspection and inspection will be carried out and according to the security rules and the intensity of care at each airport, the degree of hardness and sensitivity of the inspection gate will vary.

Remember that each gate is for an airline with a notification board on top of which is marked with the name of the airline, the flight number and the flight time. At this stage, if the flight is inland, you only need a boarding pass, and if the flight is foreign, you will also need your passport and exit bill. You should pay the exit bill in advance, as the banks at the airport are usually crowded.

In the gate section, two gates are intended for foreign nationals and the rest are available to Iranian citizens. If you have a better time, make sure you don't have time to worry about it.

After this step, you enter the waiting room and sit in a chair until the flight attendant calls you. Checking your boarding pass, they enter the tunnel attached to the plane and are led to their seats by flight attendants.


Waiting Room

Due to the crowded security checkpoint, please come to the waiting room sooner. Find the gate number of your flight according to the bulletin board. It is better to choose seats near the gate to wait for the waiting time to notice the time of boarding the plane. After announcing the time of boarding please refer to the relevant gate and by presenting your boarding card to the gate operator to board the plane via the bus or the tunnel attached to the plane (Jetway) proceed.

Destination Airport

After arriving at the destination airport, you enter the arrivals lounge by bus or tunnel connected to the plane.

On foreign flights, the flight documents will be checked again, and then you will be waiting for your luggage at the checkpoint to receive the baggage you delivered to the reception counter. Make sure your luggage is your own because of the similarity of some baggage. And when you leave your baggage receipt to the baggage personnel to match the baggage receipt with the tag attached to the luggage.

If your luggage is damaged or missing, please refer to the baggage department at the airport to provide a report and complete the relevant documents before leaving the airport. Valid identification documents and baggage receipt attached on the flight card is required for checking and completing the process.

Passengers with special admission requirements

In addition to passengers who are normally accepted by visiting the counter, passengers visit the airport that special arrangements are taken into account for their arrival.

Frequent travelers: Travelers who can become members of the airline's customer club in some airlines due to the fact that they are traveling by air travel. These passengers can be accepted at the designated counter (business) for these passengers at the time of their arrival at the airport.

CIP passengers: Passengers who benefit from the services available at the airport CIP lounge when they purchase tickets at a higher cost. All of the admission process for these passengers is done in a specific manner.

Unaccompanied Child (UM): A passenger is aged between 12 and 5 years and traveling alone. At the time of arrival at the airport, the child's parents or legal guardian should inform the receptionist and then refer to the reception counter related to the special services unit for completing the relevant documents and accompanying the child by the staff of the special services unit.

Disabled passengers: Passengers who have difficulty navigating, mentally and emotionally during air travel and need assistance and assistance by special service unit personnel to board the aircraft.

Therefore, in case of having blind, deaf, mentally or physically disabled persons or in need of a wheelchair and lift, inform the receptionist to provide the necessary services according to the airline's instructions.

Pregnant women: These passengers with the required medical records (ultrasound, confirmation of an obstetrician / a trusted air doctor of the airline) to check the length of pregnancy and the optimal physical condition for air travel according to the airline's rules for admission to the special service unit.

Passengers with special conditions and diseases/surgery: According to the regulations of the relevant airline and with the required medical records, visit the reception counter of special services located at the airport.

Missing luggage at the airport

The loss of luggage at the airport is a constant concern for airline passengers. Most people put their most essential items in their luggage before traveling and leave for the airport in the hope of a comfortable and quiet journey; the problem arises when you don't see your luggage on the conveyor belt after the end of the trip, and whatever it looks for is not a sign of your luggage in hand.

Airline Regulations on Missing Luggage

In recent years, with the advancement of technology and its dramatic impact on the aviation industry, incidents such as loss and/or damage to passengers' luggage have decreased, but the number has never reached absolute zero. Therefore, airlines and airports have specified specific rules to address these incidents.

According to statistics, most missing luggage is found within 24 to 48 hours of the reported missing person, but each airline has its own separate rules regarding the policy.

Airlines will be required to pay the passenger a fine for loss or damage to the airport baggage, although some conditions may limit the payment of such damages.


Precautions that must be taken into consideration before delivery:

By taking a few small steps before arriving at the airport and when packing your luggage, you can reduce the risk of losing your luggage or finding it when you arrive on the conveyor belt.

Luggage Marking

Given that your luggage may be completely or partially similar to someone else's, marking your luggage is a convenient and effortless way to help you find your luggage among a huge number of other passengers. This can also be done by attaching tags with QR code in which your personal information is entered. Other methods, such as tying a particular bar around the handle of the suitcase or using patterned labels on the luggage body can also be effective.

Digging old labels

One of the most common mistakes most airline passengers make is not separating baggage tags from previous flights. This will prevent the baggage from being identified if it is lost and will make it difficult for airport officers to identify themselves.

Remove valuables and valuables from your baggage

However, the baggage you deliver to the cargo section will most of the time be delivered to you safely and soundly. However, there is a risk of losing and damaging luggage on every flight. So if you have valuable, important, and expensive items that you can't afford to lose at all, put it in your handbag. Electronic devices that are sensitive to impact, such as laptops, mobiles, tablets, etc. Take it with you on the plane.

Take a picture of your suitcase.

The best and easiest way to find luggage on the conveyor belt is to have a clear sign of baggage. This sign can easily take you to your luggage with a photo. It is also recommended to use clear-coloured suitcases to make the diagnosis easier.

The process of finding the missing suitcase

After you have been waiting by the conveyor belt for some time and no news of your luggage, don't worry and calmly ask which company is providing ground services to the airline with which you traveled. After obtaining information, visit the baggage office of the ground service provider and ask about your baggage conditions as it may have missed the flight and will be available to you on the next flight.

In case the scenario above is refused, the first task is to fill out a form called PIR to investigate your complaint about an incident involving your luggage. In this form, you do not ask for compensation and only sign your baggage handling form. It is best to do this right after your flight is over, as you will only be given 7 days to process.

After filling out the form, in most circumstances, the luggage is found and delivered to the passenger within two days. However, in the event of its missing you can sue the company and ask for compensation.

Baggage compensation in case of theft or loss:

Conditions vary for each airline to compensate passengers who have lost their luggage. The baggage is placed on track in case of missing and/or stolen by the passenger's complaint. The follow-up begins two weeks after the passenger complaints.

In case the baggage finding process fails to work, the airline will value the luggage of the passenger and its contents and pay a compensation that lasts for a period of 3 to 4 months.

The percentage of lost luggage at the airport is very low, but it's not impossible. Therefore, it is better to avoid placing expensive items and important documents in your luggage and as much security and identification conditions as possible for your luggage so that you do not have such problems.